Job Description

Your responsibilities are but not limited to on-boarding, guiding, supporting and motivating program staff. Provide customer services and ensure contract renewal through proper reporting and documentation support. Coordinate the scheduling and delivery of Catapult Professional Development services to educators and parents within a specific assigned geographical or program area. Ensure customer satisfaction through program delivery, problem solving and frequent communication.

• Intimately understand and implement the terms and conditions of all contracts and proposals for the programs.
• Assure the programs meet required goals for client satisfaction, general quality and other specified goals.
• Maintains a high level of customer service, resolving client concerns swiftly and appropriately.

PRIMARY RESPONSIBILITIES:

• Manages the performance and effectiveness of program to ensure that staff functions well and program goals are attained.
• Maintain open Communication with Sales Team and Operations to ensure Customer satisfaction.
• Surfaces, customer service and program problems are communicated to the Regional Director.
• Establishes a positive professional rapport with school staff, principals, and the school district.
• Coordinate with Manager and Regional Director in the training, evaluation, retention, and termination of staff.
• Manage staff communication within the department and Department Manager.
• Preparing, editing and approving of calendar reports, agendas, activity logs, invoices and any additional documentation required for submission to the DOE.
• Drive and Manage Consultants, Coaches and vendors’ calendar and data to include scheduling of PD Coaching and workshops as requested.
• Review and approve Consultants, Coaches and Vendors’ documentation as required by customer.
• Coordination and overseeing of Events and Institutes as required by contract.
• Ensures that staffs’ physical facilities, instructional materials and/or equipment are appropriate.
• Prepare, approve and Manage Invoices, Billing and collections.
• Monitoring of monthly revenue projections and project budgets as assigned.
• Prepare presentations for Team Meeting to address business issues as required by the RD.
• Prepare end of year reports as required by customer.
• Assist in other areas as needed due to increase in customer needs throughout the school year.
• Limited travel will be required throughout the area as well as occasionally for outside client areas.